Build a state-of-the-art service desk
InvGate Service Desk empowers your support team to deliver outstanding service, with an intuitive ticketing solution, workflow automation, and ITIL-verified capabilities.
InvGate Service Desk empowers your support team to deliver outstanding service, with an intuitive ticketing solution, workflow automation, and ITIL-verified capabilities.
75% increase in portal incident reporting
20% decrease in the number of requests thanks to automation
20% decrease in the number of requests thanks to automation
After 6 months, Peoples Bank saw a 75% increase in portal incident reporting (as opposed to email), signaling a healthy user adoption. Additionally, internal polling has revealed a 47% improvement in user satisfaction on ticketing as well as a 40.1% improvement in ease of reporting.
20% decrease in the number of requests thanks to automation
20% decrease in the number of requests thanks to automation
20% decrease in the number of requests thanks to automation
Dorados Holdings Inc. owns McDonald's restaurant chain in 19 countries. They consolidated all their help desk into a single ITSM tool. Arcos Dorados selected InvGate Service Desk as its service desk platform based on cost-benefit ratio and ease of management without the need for specialized resources.
71.5% improvement in response time
20% decrease in the number of requests thanks to automation
71.5% improvement in response time
Harmony Public Schools has seen a 300% increase in service request fulfillment, and a 71.5% improvement in resolution, wait, and response times. They expanded service catalog from 56 to 174 services, where virtually all departments collaborate: Finance, HR, Operations, IT, and Academics
***Service Desk ~ Quick Starter Pack***
Experience the Service Desk in your organization, with your data and users’ satisfaction rating & feedback.
Deliverables
Service Desk deployed with future roadmap that can be valuable for the business stakeholders.
A quick start week delivers an end-to-end service, starting from:
- Assessment of your business requirements
- 3 x Support Groups (1 level each) & Escalation Path For Each
- 3 x Service Catalog Categories with 3 x Sub-categories each
- 1 x Working Hours template and Shifts for each Support Group
- 1 x SLA (First Response and Resolution)
- 1 x Visibility rules
- 1 x Dashboard setup to display a SCRUM style view of current projects (Backlog, In Progress, Done)
- 2 x Workflows with 5 steps, and 3 custom fields. Examples of Workflows could include, select any two: Employee Onboarding, Training Requests, Change Requests, Purchase Requests
- 1 x Knowledgebase Categories & 1 article
- 1 x Quick Request Template
- 1 x Scheduled Requests Automation
- 1 x Automated Action
- Training – 2 hrs.
Day-1: Plan & Prepare
Day-2: Strategy & Design
Day-3 & 4: Configure, Test & Approve
Day-5: Signoff
Note: Eventual delivery schedules could vary due to the accuracy, completeness and timeliness of information provided to Rovingapps by Customer. No CMDB/Asset Management, integration is covered in QSP.
Features you need to provide outstanding service
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