Build a state-of-the-art service desk

Experience the Service Desk in your organization, with your data and users’ satisfaction rating & feedback.

Deliverables

Service Desk deployed with future roadmap that can be valuable for the business stakeholders.

A quick start week delivers an end-to-end service, starting from:

• Assessment of your business requirements
• 3 x Support Groups (1 level each) & Escalation Path For Each
• 3 x Service Catalog Categories with 3 x Sub-categories each
• 1 x Working Hours template and Shifts for each Support Group
• 1 x SLA (First Response and Resolution)
• 1 x Visibility rules
• 1 x Dashboard setup to display a SCRUM style view of current projects (Backlog, In Progress, Done)
• 2 x Workflows with 5 steps, and 3 custom fields.  Examples of Workflows could include, select any two: Employee Onboarding, Training Requests, Change Requests, Purchase Requests
• 1 x Knowledgebase Categories & 1 article
• 1 x Quick Request Template
• 1 x Scheduled Requests Automation
• 1 x Automated Action
• Training – 2 hrs.

Day-1: Plan & Prepare

Day-2: Strategy & Design

Day-3 & 4: Configure, Test & Approve

Day-5: Signoff 

Note: Eventual delivery schedules could vary due to the accuracy, completeness and timeliness of information provided to Rovingapps by Customer. No CMDB/Asset Management, integration is covered in QSP.