IT Service Management Case Studies

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How CPPA created a unified support experience with InvGate (pdf)

Arcos Dorados MacDonald's - 20% decrease in the number of requests thanks to automation (pdf)

Harmony Public School - 71.5% improvement in response time (pdf)

Peoples Bank - 75% increase in portal incident reporting (pdf)

Central Power Purchasing Agency (CPPA-G) - High user adoption and satisfaction achieved (pdf)

University - Universidad Austral (pdf)

Rovingapps Company Profile (pdf)