IT Service Management

Today’s dynamic and progressing organizations are becoming increasingly dependent upon their IT infrastructure and upon the information that it provides and supplies. These organizations recognize the role and importance of IT services and their management to achieve success in a competitive business environment.

ITIL is the most widely-accepted approach for IT Service Management in the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Rovingapps helps organizations in properly implementing IT service management practices and optimizing their IT services to satisfy business requirements as well as strategically managing the IT infrastructure. We offer following services.

ITIL Maturity Assessment & Alignment

Rovingapps offers ITIL maturity assessment and alignment consultancy services which benchmarks your current IT service management operations against ITIL’s best practices. After assessment, we provide recommendations, and strategic and tactical implementation plans that include timeframes, milestones, staff education needs, investments and possible returns, based on ITIL’s best practices.

It gives your organization a thorough understanding about your current capabilities to manage IT services, identifies weak areas and opportunities for further improvement and a tailored improvement roadmap developed specifically for your organization.

ITIL Adoption Consultancy

Rovingapps offers specific or end-to-end implementation and adoption of ITIL at your organization. We offer:

  • Building the Service Catalogues:
  • Rovingapps designs and develops IT Service Catalogues that meet your organization’s unique needs

  • Defining Realistic Service Level Agreements:
  • Developing effective Service Level Agreements (SLAs) can be a real problem for organizations that meet clients’ requirements and serve as internal benchmark for service performance. Rovingapps helps you identify your service-levels, features, clients’ expectations, and develops realistic, achievable and measurable SLAs.

  • Controlled Change Management:
  • Most of the unwanted downtime occurs in IT services due to unauthorized or inadequately tested changes. Rovingapps helps you evaluate your enterprise change management needs and establish effective policy, update processes and automate them with technology to ensure adoption across your organization.

  • Defining the Configuration Management Database:
  • Rovingapps offers consulting services to help your organization implement a configuration management database (CMDB).

  • Developing and Implementing any other ITIL or ISO 20000 Process:
  • Rovingapps offers tailored consultancy services to help you develop and implement specific ITIL or ISO 20000 processes that fulfil your need.

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